| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Oct 2007 | |
| Topics | Communications Software | ||
| Downloads | 28 | ||
In 2002, following a sustained television advertising campaign, MORE TH>N realized it was losing potential customers because agents could not handle the increased number of calls or "Calls spikes" that the advertising created. In response, MORE TH>N began to search for a solution that would help them minimize the number of lost leads, at the lowest cost to the business, with the most favorable impact on the business as a whole. They identified Netcall's QueueBuster as the ideal product. Avaya Communication Manager is an open, scalable, and highly reliable telephony solution that provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital and IP-based communication devices.
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