| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Aug 2007 | |
| Topics | Customer Support Services, Call Center - Contact | ||
| Downloads | 0 | ||
The branches are widely spread out and increasing. Although each deposit or credit transaction only involves a relatively small amount, there are a large number of people to be served, so the number of transactions is very large. How to provide fast consultation and service to the vast customers in a more economic and convenient way and how to improve the efficiency of the branches have become big challenges for the Yunnan Rural Credit Cooperative. After a few rounds of investigations and studies, the Rural Credit Cooperative chose the solution provided by Avaya, which is a leading player in both technologies and solutions, and established the first 96500 Call Center.
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