| Publisher | Microsoft Tips | ||
|---|---|---|---|
| Format | Webcast | Date added | 08 Apr 2008 |
| Topics | Help Desk, Customer Support Services | ||
| Downloads | 19 | ||
The presenter of this webcast shows how the Global Help desk implemented a web-based, interactive solution called Ask FastHelp based on the Microsoft Automated Service Agent system (ASA). ASA combined the low cost of online support while delivering immediate and high-impact value responses associated with customer support. The Ask FastHelp solution is expected to result in $1.5M in annual cost savings.
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