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Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

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Publisher Avaya
Publisher Registration N/A
Topics Call Center - Contact Date added 01 Mar 2008
Downloads 6 Format 1010.8KB PDF

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for future generations. Maybe a competitor has begun an aggressive "Greenwashing" campaign and one believes the company's environmental efforts deserve consideration, too. Government directives in Europe and Asia likely affect the operations there. Or it might be the employees who are asking the company to evolve with their image of themselves as environmentally responsible individuals. Attention to the environmental impact is something one can count on, eventually, whether one's green initiative is altruistic, marketing-driven, or nonexistent.

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