In an on demand business environment, efficient customer, employee, and supplier interaction is critical. One's business needs to ensure that all users, regardless of role, can seamlessly participate and collaborate in business processes. Developers need to provide interfaces to support human interaction with business processes, such as filling out forms or responding to alerts. Part 18 of this series introduces an insurance claim business process. This paper uses that process to show how the business-process portlet tooling in Rational Application Developer V6.0.1.1 simplifies the development of business-process portlets for integration in WebSphere Portal V5.1.0.3. In WebSphere Portal, each human task in a process is associated with a task page definition whose content always contains a task-processing portlet.
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