The approach to designing IT architecture and implementation is changing from a technology-centered paradigm to a solution that is based on business process orchestration. When IT solutions are centered around business processes, an enterprise can adapt process changes more rapidly to support changing operational needs. Business Process Management (BPM) solutions provide insight about the enterprise that transcends organizational and operational boundaries. In this series, based on an actual scenario, one explores the advantages of implementing a BPM solution - one that enables a real global IT manufacturer to improve pre- and post-sales operations and customer satisfaction. One is invited to follow along in this series as one develops a composite, collaborative workflow solution that uses people, processes, and information systems to help the manufacturer meet specific business goals.
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