| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 01 Mar 2008 | |
| Topics | Customer Support Services, CRM Software, Database Applications | ||
| Downloads | 21 | ||
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without negative effects on Group performance or the need to change business processes. The challenge was to standardize sales and marketing 'Best practice' across all brands and support a Group requirement that the system can be developed in house to meet changing future needs. SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing customer data, fast, across all brand operations, to improve consultant productivity and customer service.
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