| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 01 Mar 2008 | |
| Topics | Customer Support Services, CRM Software, ERP | ||
| Downloads | 100 | ||
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadband services by 2001. Eclipse wanted to streamline billing and payments processes - safely manage a complex billing structure associated with various product offerings and enable transparency in financial processes to help the company drive further growth, including the addition of more than 1000 new customers each month. The challenge was to ensure consistent communication between customer services and the invoicing and payment functions to drive improved customer satisfaction and preserve existing IT investment. Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved customer service.
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