The IBM System Storage DR550 (hereafter referred to simply as the DR550) has been designed to allow it to comply with regulatory requirements. As a result of this, facilities such as ftp that might be used for sending diagnostic data to service organizations cannot be used. The question then for customers and service organizations is how to externalize or get necessary diagnostic data, example: AIX error logs, out of the DR550. This paper provides a recommended method for externalizing diagnostic data. This method uses the DVD-RAM drive, which comes standard with all current and recent models of the DR550. The media on which the data will be written must be a DVD-RAM disc.
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