Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee collaboration. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria.
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