Since 1996, United Kingdom retailer Tesco PLC has seen a rapid increase in the number of its customers and has added many nonfood products and services to its catalog. To accommodate this growth, Tesco created the Tesco Direct service and built a new order-processing system based on Microsoft BizTalk Server 2006 to support its operation. The new solution works better with suppliers' warehousing software systems; is more reliable; and has increased order-processing capacity. It has achieved its intended performance benchmark of processing 5,000 orders per hour while using only 20 - 25 percent of processor capacity. This enhanced performance has made it possible for Tesco to add to its catalog of products and services without expanding the current hardware configuration, thereby reducing system maintenance costs.
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