| Publisher | Microsoft Tips | ||
|---|---|---|---|
| Format | WORD | Date added | 01 Oct 2007 |
| Topics | Monitoring Systems, Best Practices, ITIL | ||
| Downloads | 14 | ||
Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. This made it difficult to identify the root cause of performance issues and system failures. It needed a management solution that: better monitored service performance, lowered the total cost of ownership, helped INPS scale services easily to accommodate 6,000 new GPs and aligned INPS better with NHS Connecting for Health strategy to support improved patient care. INPS and Microsoft Gold Certified Partner Pygmalion designed and implemented a solution based on Microsoft Operations Manager 2005 and ITIL best practices. The solution offers central, automated monitoring and analysis of company systems.
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