It's not hard to understand the need for high-quality business intelligence (BI) and performance management solutions. Most IT organizations have responsibility for lots of data, lots of applications -- and hundreds, if not thousands, of reports. Employees and business partners count on these reports to keep them up to date and support their decision-making, even as they acknowledge that the reports often do not provide complete or sufficiently timely information.
Generated by an array of different tools, the multiple (and perhaps contradictory) data points presented in the heterogeneous reports require users to move from interface to interface to piece together a consolidated view of customers, products and their department's performance compared to expectations.
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