With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or inefficiency. OEM Consumer Electronics companies are continually pressured to improve service levels, product margins, and grow revenue through their distribution channels and retail customers. Add to this the escalating costs of annual product returns that are topping an estimated $60B in product costs with $40B in returns management costs. One can see that consumer electronics companies must deploy best-business-practices that will help them reign in these costs, improve customer loyalty, and improve revenue, margins and ultimately profitability.
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