Increasing market pressures drove a leader in appliance-based solutions for Secure Messaging Networks to reduce costs by employing technical support teams on a time-share basis. As such, the existing technical support team lacked the capacity to effectively respond to queries. MindTree Consulting deployed a team of Enterprise Technical Support Engineers to address the situation. The result was a faster ticket resolution, higher customer satisfaction, and a notable increase in the number of support contract renewals.
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