Enterprise Resource Planning and Customer Relationship Management (ERP/CRM) systems can provide access to information that previously was unavailable to an organization. The result can be multi-million dollar savings and a level of customer service previously unattainable. Having said this, how does one decide what level of IT spending is warranted to attain the uptime that system users demand? How does one determine what the total system costs will be over 1, 2, 3 and even 5 years? What is the Total Cost of Ownership (TCO) for ERP/CRM when deployed on the major computing platforms - UNIX, NT, Mainframe and Linux? And finally, which is the optimal computing platform for a specific ERP /CRM implementation?
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