At the end of 2007, Google conducted an annual online survey of messaging professionals. The survey highlighted the major communications trends that messaging professionals faced over the past year and provided insight into the pressing issues they expect to confront in the coming year, including:
- The number of electronic messages increased in 2007, with spam still a huge issue for most organizations.
- IT personnel--not end-users--are responsible for ensuring security and compliance.
- Serious challenges that negatively impact productivity stand in the way of reaching security and compliance goals.
- Communications security and compliance solutions based on the software-as-a-service (SaaS) model can address these productivity issues.
- In the year ahead, Google expects the number of business communications security threats to stabilize but their complexity to increase dramatically.
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