As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find.
Listen to this recorded Webcast, as 3 industry leaders demonstrate how to move your ITIL process from strategy to value:
- John Ragsdale from SSPA discusses why ITIL has become such a hot topic
- Doug Bagley from BMC Software reviews the role ITIL plays in service automation
- Joel Bomgar from Bomgar Corporation shows how the right remote support solution can accelerate your ability to drive near-term value from your ITIL initiatives
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