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How Cisco Enables Electronic Interactions With Sales, Manufacturing, and Service Partners

PublisherCisco Systems
Format PDFDate added01 Aug 2007
Topics ERP, Sales - Marketing
Downloads26

Cisco's growth has resulted in more and more sales orders to process, product units to manufacture and deliver, spare parts to track, service calls to dispatch, and invoices to produce. Handling this volume of information would be quite challenging if Cisco used only manual processes, such as receiving orders that are faxed or entered individually on a Web portal. The Cisco Business-to-Business (B2B) Operations group determined how interactions and processes between Cisco and its partners could be automated throughout the entire sales cycle. The group began to create automated data links and processes between the Cisco Enterprise Resource Planning (ERP) systems and the counterpart systems of partners, contract manufacturing and logistics providers, and third-party service companies.

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