| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 01 Feb 2006 |
| Topics | Bank Management, Web Content Management, Portals | ||
| Downloads | 15 | ||
Informing employees of changes to retail services, new promotions, and sales quotas can be a challenge, especially when those employees are spread across a large geographical area. National City Corporation - with 15,000 retail bank employees in 1,200 branch locations - suffered from the technical limitations of its intranet, and sending paper updates just wasn't fast enough. Seeking a better way to communicate with and empower its staff, the company developed a portal solution to deliver role-based information directly to employees using Microsoft Office SharePoint Portal Server 2003, Windows SharePoint Services, and Microsoft Content Management Server 2002. The result is improved employee knowledge, leading to better customer service and, ultimately, increased revenue as customers take advantage of the bank's additional services.
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