Al Navas, operations manager for the Carrier-Class Multiple Services Business Unit (CCMSBU) at Cisco, sees the challenges of maintaining a close working relationship among teams spread out from San Jose, California, to Ottawa, Canada, to Israel. E-mail and telephone are certainly important tools, but more is needed to provide a personal contact. Video conferencing is the ideal medium for effective communications between geographically dispersed teams. Cisco uses an IP-based Video Conferencing (IP/VC) solution with approximately 800 IP/VC endpoints deployed at worldwide Cisco locations, with an average usage of 700,000 minutes per month.
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