| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 01 Apr 2007 |
| Topics | Application Servers, CRM Software, Collaboration Tools | ||
| Downloads | 21 | ||
Jet Support Services Inc. (JSSI) wanted to expand its aircraft maintenance services business, but was hampered by labor-intensive and disjointed processes that were inefficient and prone to error. To revamp its technology infrastructure and processes, JSSI first consolidated its customer information into a single repository. This eliminated its legacy systems' lack of integration and set the stage for an efficient data workflow requiring minimal human intervention. Using a service-oriented architecture approach, JSSI created a sophisticated customer portal that connects customer-input data with an automated back-end solution built on Microsoft BizTalk Server, Microsoft Dynamics GP, Office SharePoint Portal Server, and Microsoft Dynamics CRM. The integrated solution enabled JSSI to increase revenues and profits by dramatically improving its processes and reducing transaction time.
Did you find this white paper useful?
22 out of 50 users found this white paper useful
Related white papers
Citrix Business Solutions: Powered by Datacore Software
DataCore Software provides storage virtualisation solutions that make storage and SAN infrastructures efficient, fault tolerant, flexible and virtual. DataCore Storage Virtualisation is the foundation for the Total Enterprise Virtualisation -...
PlateSpin Pledges Extended Support for Citrix XenSever Customers
PlateSpin ULC, a Novell company, today reaffirmed its commitment to support Citrix XenServer across the PlateSpin product line. XenServer support is a key element of PlateSpin's multiplatform strategy, which aims...
Unlock the Power of Server Virtualisation
Citrix XenServer is the simplest and most efficient way to virtualize and provision servers to deliver a dynamic datacenter - a flexible aggregated pool of computing and storage resources. Citrix...
TechNet Webcast: Windows Server 2008 R2 AD RMS and FCI Better Together (Level 300)
Windows Server 2008 R2 and the new wave of 2010 server products introduce powerful new usage scenarios, features, and tools for AD Rights Management Services (RMS). In this webcast, the...
College Eases Process Development, Creates a "Culture Shift" in Process Improvement
In order to boost the effectiveness of students, faculty, and staff throughout the institution, Florida State College at Jacksonville wanted to improve how it creates the IT solutions that support...
HP Business Service Management software resolves ITSM problems at Virgin Atlantic
Objective: Virgin Atlantic Airways wanted to select and deploy an integrated monitoring toolset to raise end-user satisfaction, reduce service disruption, increase application performance and enhance the visibility of infrastructure problems. Approach: Deployed an...
MSDN Webcast: Project 2010 and Project Server 2010 Programmability (Level 200)
In this webcast, the presenter provides an overview of the programmability enhancements that are in the upcoming versions of Microsoft Office Project 2010 and Microsoft Office Project Server 2010. The...
