Jet Support Services Inc. (JSSI) wanted to expand its aircraft maintenance services business around the world, but its employees and customers were hampered by labor-intensive and disjointed processes. A series of labor-intensive accounting processes not only hindered efficiency, but also required JSSI's customers to use antiquated methods to communicate with the company. Implementation of Microsoft software enabled employees to increase revenues and profits by expanding operations to Europe, Africa, and South America. An automated solution to the company's accounting function reduced or eliminated certain costs, improved productivity, and controlled operating expenses. In addition, the new system enabled the company to provide an online portal to enable customers to send and receive information about their aircraft, improving customer service.
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