Founded in 1883, the company's long history of success and growth stems from its commitment to moving in new but related directions through technology leadership. To support its goals of competitive leadership through quality products and growth through innovation, PPG's business units require robust technology - from database, to middleware, to applications. With Oracle software, including Oracle Database, Oracle E-Business Suite, Oracle Discrete Manufacturing and Oracle Human Resources, PPG had the solutions it needed to support its challenging business requirements. To match this robust technology, PPG turned to Oracle's award-winning Premier Support. PPG was able to achieve faster problem resolution through Oracle's global support infrastructure, proactive automated tools, and personalized account management - benefits that are all exclusive to Oracle Premier Support and Oracle's Advanced Customer Services.
Did you find this white paper useful?
16 out of 29 users found this white paper useful
Related white papers
Expertise Counts: Significantly Enhance Customer Retention Using Speech Self-Service
This webcast helps one learn from experts how innovative businesses already use speech self-service to significantly enhance service and boost employee productivity. It helps to identify how to add speech...
Taking to the Skies, Online
Virgin Blue's entry to the Australian market in 2000 promised to 'keep the air fair', a clever play on words that heralded a new era of low cost travel across...
Web Marketing Specialists Optimise Customer Service With Standardised IT Infrastructure
German marketing solution provider newtention offers marketing companies web-based application service provider (ASP) tools with which they can increase the effectiveness of their online marketing campaigns. To ensure these solutions...
Enhancing Customer Service, Reducing Costs, and Gaining a Competitive Edge
Avnet Inc. (NYSE: AVT) is a Fortune 500 company based in Phoenix, Arizona, with fiscal year 2001 sales of $12.8 billion. Avnet needed a product of high quality and reliability...
Microsoft Dynamics? CRM Online
Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning point? The moment when you took your...
Reaping the Benefits of Vastly Improved Communications
Fold Housing Association, based in Northern Ireland, builds and manages community housing and administers care services. The aging technology was costing Fold customer goodwill, untold numbers of missed opportunities and...
Bremer Banks on Improved Contact Center and Self Service
Bremer Financial Corporation is a privately held, regional financial services company owned by the Otto Bremer Foundation and Bremer's employees. Bremer had a tremendous number of manual processes that, obviously,...
