At the Citizens Advice Bureau (CAB), the telephone is a vital channel for delivering advisory services. Yet at many of its sites, its telephony services were costly and inconvenient. Keen to exploit the cost and efficiency potential of Voice over IP, Sally and her team approached a number of IP telephony suppliers - including Nortel and its SMB accredited reseller, Future Voice and Data. Future Voice and Data provided a comprehensive IP telephony solution based on the Nortel Business Communications Manager 50 - one for each site, linked with IP trunks - with Nortel IP Phone 2002s and Nortel Business Series Terminal T7316Es.
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