Advertisement
Promo

Enterprise applications Toolkit

Download now

10 Questions to Ask Your on Demand Contact Center Provider

PublisherOracle
Format120.5KB PDFDate added01 Nov 2007
Topics Call Center - Contact, CRM Software
Downloads5

Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications experience across sales, marketing, and service interactions, it's a must. Siebel CRM Call Center On Demand enables companies to a launch fully functional multi-channel center without the upfront investment in complex hardware and software traditionally required to build a contact center.

Download now

Did you find this white paper useful?
9 out of 17 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

HR Analytics Come into their Own

Read this article from EIU about HR analytics as a critical tool for keeping HR and orgainizational-development executives strategically oriented, and for presenting to business leaders the kind of data...


Making the Business Case for HR Investments

Explore how HR systems can provide strategic benefit to both the HR department and the business overall, for use in building a business case for HR investments. In addition, this...


The Collaboration Advantage

In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more frequently with suppliers, customers...


Enterprise 2.0 Case Study: Following Zappos

Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good (though not easy...


The Top 10 Secrets to Using Data Mining to Succeed at CRM

Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit...


Software Vendor Boosts Productivity for Contact Centers With Unified Communications

Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well...


Yaofang.com Builds a High Efficiency Platform for Customer Service

Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and introduce new customer contact...


White Paper

Featured White Paper

Selecting a Microsoft Hosted Exchange Service Provider

When it comes to the decision to outsource the delivery of your organisation's messaging solution, the task of selecting the most appropriate service provider can be daunting This whitepaper from Cobweb Solutions, Europe's leading Microsoft Hosted Exchange provider, is designed to help simplify that task for you, by arming you with the important ...

Download Now

Other White Papers

Business Efficiency in Unprecedented Times

In these unprecedented times, organisations are left with no choice but to seek out more and more...

Desktop Virtualization on IBM BladeCenter and System x Servers: Taking Back Control of the Desktop

"Operational efficiency is imperative in today's competitive marketplace. Thus, the IT strategies...

See All White Papers

Video icon

Video


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters