| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 13 Jul 2007 |
| Topics | ROI - TCO, Gateways - Hubs | ||
| Downloads | 0 | ||
ROI, the Dutch Institute for Public Administration, is a nonprofit foundation based in the Netherlands that provides training to government offices in Europe. Many ROI training consultants work from home, accessing the ROI system through a Virtual Private Network (VPN). However, security management was difficult for administrators, because there was no integration between the VPN solution and the company's Windows-based IT infrastructure. The VPN solution was also unreliable, so remote employees often had to travel into the main ROI office to do their work. ROI recently implemented Whale Communications Intelligent Application Gateway, a remote-access solution that is part of the Microsoft Forefront line of business security products. Now employees can easily retrieve information from home, so they are more productive.
Did you find this white paper useful?
26 out of 50 users found this white paper useful
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtualised Web Hosting featuring the Quad Core AMD Opteron Processor
This short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use.
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
E-Business Suite Spotlight Video
3 Minutes with Free Tool Can Save Thousands! The EBS ROI Tool quickly points out the benefits of upgrading to EBS R12 on IBM hardware. Uncover improved productivity and better value....
