ZDNet UK


Skip to Main Content

ZDNet.co.uk - Winner of Best Business Website 2007
  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Prices
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


IT Jobs

Management Toolkit

Download Now

Real Results Report: Businesses improve customer support experiences with WebEx Support Center

Did you find this white paper useful?
25 out of 50 users found this white paper useful


Publisher WebEx Communications
Publisher Registration N/A
Topics Help Desk, Customer Support Services, Call Center - Contact, Service Level Management Date added 01 Jun 2007
Downloads 0 Format PDF

Using On-Demand Web services, companies around the globe are discovering new ways to reach, handle, and satisfy a constantly growing customer-base. Here are four companies that made it happen.

Download Now

Did you find this white paper useful?
25 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk

Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL)...


Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software

Habitat is an innovative and well established upper market home furnishings and accessories retail company whose head office is located in the United Kingdom. The challenge for them was to...


InaPlex Case Study: Bentley College

Using HEAT from FrontRange Solutions, Bentley was able to efficiently and accurately track, store, and manage data on any computer hardware being used by Bentley students and personnel. Bentley needed...


ITIL v2 to v3 - is it worth it?

ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version,...


Best Practices for At-Home Agents

What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!" to take...


Remote Support has never been so easy! Try WebEx free today!

With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support...


Improving First Call Resolution

This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts, increasingly complex end-user interfaces, and technology/business integration. You'll learn the hidden flaws...



Featured White paper

Aberdeen Group: Best in Class Organisations Use Packeteers WAN Optimisation Solutions

Independent research from the Aberdeen Group shows that the most successful enterprises are reaping the benefits of the Packeteer solution and are using it for competitive advantage. Download the full report to find out why.

Download Now

Other White Papers

Make the Move from UNIX to Linux: Now is the Time

UNIX generally requires expensive proprietary software and hardware as well as budget-draining...

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution...

See All White Papers