| Publisher | ROI-Team | ||
|---|---|---|---|
| Format | Date added | 08 Nov 2005 | |
| Topics | ROI - TCO, Services, Spreadsheets | ||
| Downloads | 19 | ||
Communications Factory is a Swiss public relations and communications company based in Zurich. Previously, Communications Factory had been constructing spreadsheets specific to each client and to the measurement metrics the client considered important. It was tedious to build and maintain the spreadsheets required on a monthly basis to track a program's success with a particular client. The company utilized the ROI-Team training package to upgrade the skills and proficiency with Microsoft Excel and now it utilizes a single model to measure most clients' cost effectiveness.
Did you find this white paper useful?
13 out of 28 users found this white paper useful
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtualised Web Hosting featuring the Quad Core AMD Opteron Processor
This short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use.
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
CDPS Analyst Interview with John Webster of Illuminata
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of...
