| Publisher | Sterling Commerce | ||
|---|---|---|---|
| Format | Webcast | Date added | 27 Sep 2007 |
| Topics | Customer Support Services, Business Strategies, Service Level Management, IT Reliability, SLA | ||
| Downloads | 9 | ||
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an SLA.
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