Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational profitability and impede growth. Based on analysis of five industries -- financial services, manufacturing, healthcare, telecommunications, and retail -- the annual direct labor cost of exception management exceeds $10 billion. However, the indirect impact of exceptions -- including indirect costs, lost revenue, dissatisfied customers, and lost agility -- is much greater. Current tools and approaches to address business exceptions are expensive and unscalable. Companies are seeking a better approach to cope with this complex problem.
Vitria, a pioneer in business process applications, presents this white paper that discusses root causes, business impacts, available approaches, and Vitria's new purpose-built product to solve this problem -- Resolution Accelerator.
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