The Transformational Government Strategy describes three transformations that are enabled by technology. One of these is Shared Services. In the Strategy the term "Shared Services" encompasses the sharing of customer services in the front-office as well as corporate services in the back-office. Oracle's software supports sharing of all kinds. It enables holistic views of the customer, secure sharing of information between agencies and cost-effective operation of back-office shared service centres. The experience of HR and Finance in Government and of sharing these services ourselves, gives unrivalled credentials to support the Government's move to shared service operations.
Did you find this white paper useful?
16 out of 37 users found this white paper useful
Related white papers
Using BPM to Drive the Growth of a New Company
Tkonecta (TKTA) is a new, rapidly expanding telecommunications company that provides cable, Internet and telephone services across Mexico. Tkonecta needed to establish itself in the market by signing up 15,000...
Network of Automated Package Collection Stations Enhances Customer Satisfaction
DHL faced the challenge to overcome problem of no one available to sign for packages being delivered and packages being returned to the depot. This resulted in additional costs for...
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft Office Outlook and proprietary...
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive...
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients through prospecting,...
Russian Business Network Strengthens Customer Relationships With Management
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with...
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
