| Publisher | Oracle | ||
|---|---|---|---|
| Format | 534.2KB PDF | Date added | 16 Feb 2006 |
| Topics | Customer Support Services, CRM Software | ||
| Downloads | 125 | ||
The Transformational Government Strategy describes three transformations that are enabled by technology. One of these is Shared Services. In the Strategy the term "Shared Services" encompasses the sharing of customer services in the front-office as well as corporate services in the back-office. Oracle's software supports sharing of all kinds. It enables holistic views of the customer, secure sharing of information between agencies and cost-effective operation of back-office shared service centres. The experience of HR and Finance in Government and of sharing these services ourselves, gives unrivalled credentials to support the Government's move to shared service operations.
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