The Health Plan Management Group of a major telecommunications company (Company) manages 400+ medical and dental plans, provided by 70+ health plan providers nationwide. Company benefits specialists in regional offices throughout the country were manually collecting health plan information for the plans that they administer. Information was collected and distributed to the Third Party Administrator (TPA) using Word documents, and other paper-based media. The solution consisted of a web-based portal solution, built on Microsoft's SharePoint Portal Server 2003 (SharePoint) and on-line web forms developed with Microsoft's Word 2003 technology to facilitate information capture. A customized workflow was developed to assist the RFP approval process utilizing the document library and foldering capability of SharePoint.
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