When Rabobank International Holding became a strategic investor in BGZ Bank, its product range and client base grew. The company introduced a range of applications to cope with this growth, but was struggling to manage its increasingly complex infrastructure. BGZ Bank worked with Microsoft Services to introduce Microsoft Identity Integration Server 2003 identity management system. As a result, BGZ Bank has automated its user and permission management processes. Help desk calls related to resetting passwords have been reduced by 85 per cent, and IT administration time has been cut by 90 per cent. In addition, user permissions can be awarded or withdrawn quickly and easily, while the IT team has a clearer view of each user's accounts and permissions across applications.
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