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A Guide to Understanding Hosted and Managed Messaging: An Osterman Research White Paper

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23 out of 50 users found this white paper useful


Publisher USA.NET
Publisher Registration N/A
Topics Communications Software, Middleware, Network Design, IM, MSP, Email, Resources Mgmt. Date added 01 Aug 2007
Downloads 8 Format PDF

Electronic messaging has become the de facto communications medium and file transport system used in the workplace today.

Organizations can manage their messaging functionality in one of three ways:

  • Completely internally using in-house staff, hardware and software.
  • Completely externally, using hosted or managed service providers for all messaging functions.
  • Through the use of a hybrid approach in which some functions are managed internally and some are managed by a third party.
The purpose of this document is to offer an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems. Its goal is to inform decision makers about the benefits of using a hosted or managed messaging service and the key questions to ask of any provider of a single messaging service or a complete suite of services.

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23 out of 50 users found this white paper useful


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