| Publisher | Nortel Networks | ||
|---|---|---|---|
| Format | 94.9KB PDF | Date added | 14 Sep 2006 |
| Topics | VoIP - IP Telephony, Call Center - Contact, Mobile - Wireless Communications | ||
| Downloads | 9 | ||
Technology is not an end in itself. Can the new IP Telephony model enhance the operations? Can PC phones work for the users? What about contact center technologies that are now affordable by smaller companies? Are the employees often away from the office or do they need to stay connected as they roam around the stocking room? Relying on a lot of faxes, would it be possible to manage these better through unified messaging? Looking at these opportunities should help to understand how to use technology as a business advantage.
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