EVERTEC is the IT outsourcing and transaction processing subsidiary of Popular Inc., a 112- year-old financial holding company based in Puerto Rico, with more than $44.4 billion in assets, 2005 net income of $540.7 million, and operations in the U.S., Caribbean, and Latin America. The company wanted to provide a consistent and single view of the customer to all delivery channels (Internet banking, ATMs, voice-recognition phone system, agent assisted call centers, and branches) of a major bank through the real-time and batch integration of heterogeneous data from mainframe legacy applications into a customer-centric operational data store. The company deployed Informatica PowerExchange and PowerCenter.
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