| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 14 Sep 2007 | |
| Topics | Help Desk, Service Level Management, ITIL | ||
| Downloads | 51 | ||
DealerTrack's wanted to ensure high availability of its on-demand software and data solutions that its 22,000 plus auto dealer and financing customers rely on to support and streamline the car-buying process. DealerTrack uses BMC Business Service Management solutions to monitor its IT infrastructure, detect and report events, and track and manage incidents and problems based on priorities and impact to the business applications. The company is deploying additional BMC solutions to automate asset discovery, enhance the management of physical IT assets, and model how the IT environment supports key business services.
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