Austria's largest cooperative bank, Raiffeisenbank Kleinwalsertal, is also one of central Europe's most successful banks. In the last 25 years, private-sector banking has grown, and the demands on Raiffeisenbank Kleinwalsertal and the services it provides have increased. But the customer relationship management solution it used was no longer meeting the bank's needs. With help from Microsoft Certified Partner Hewlett Packard and First City International, the bank rolled out Microsoft Dynamics CRM. The bank now has specific modules for asset management strategy, complaint processing, notices about meetings, deadline agreements, and inheritance arrangements. Employees can access information at the touch of a button, improving customer service and boosting productivity by 17 per cent.
Did you find this white paper useful?
27 out of 50 users found this white paper useful
Related white papers
The Integrated Commerce Solution: Closing the Costly Information Gap Between e-Commerce and CRM to Boost Sales Productivity
The client is a multi-billion dollar designer and manufacturer of electronics products including wireless and data capture solutions. The client needed to empower internal sales with a tool to more...
Integrated Sales Management and Project Delivery System - Alliancesphere
The client, a boutique consulting firm created a custom application that uses several components of the Digital Clay Architecture to track and manage the complete customer life cycle from lead...
CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co.
In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate...
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide...
Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented publications....
Sprint Calls the Shots With Supply Chain Analytics
Sprint is at the forefront of integrating wireline and wireless communications services. For Sprint gaining a greater understanding of purchasing spend-leading to a leaner supply chain-was a top priority. An...
Microsoft Dynamics Webcast: Professional Basketball Team Expands Customer Base With Microsoft Dynamics CRM
The attendee of this webcast will learn how to create customer relations by using Microsoft Dynamics CRM 4.0. The presenters speak about the trends, best practices, and competitive advantages of...
