| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 05 Sep 2007 |
| Topics | CRM Software, Business Management | ||
| Downloads | 10 | ||
Cold Stone Creamery is famous for its ice cream Creations, which contain any combination of fruits, nuts, or candy. Its popular Birthday Club provides members with free ice cream on their birthday. The company wanted to open this club up to all customers - not just children - and move the program enrollment online. In doing so, the company also wanted to centralize customer information, lower costs, and streamline marketing efforts. Cold Stone Creamery teamed with Microsoft Gold Certified Partner TopLine Strategies and implemented Microsoft Dynamics CRM, which provides the foundation for the online Birthday Club program. Cold Stone Creamery has immediate access to customer information, increased program enrollment, and lowered costs associated with the Birthday Club.
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