This webcast is designed for growing and mid-sized organizations that have a Microsoft Software Assurance (SA) agreement through the Open Business, Open Value, Select, or Enterprise Agreement (EA) programs. The presenter of this webcast explains how organizations can benefit from renewing their Software Assurance agreement with Microsoft. The attendee will learn about the tools and resources available to help determine the value of renewing the agreement.
Related white papers
Service Management Strategies
IT operations groups should adopt a high-level process model to obtain senior management buy-in, communicate the overall picture to staff, clarify process ownership, and enable a phased implementation scheme. A...
Aprisma and the IT Infrastructure Library (ITIL)
Today's businesses rely on the many business processes and services supported by IT infrastructure. It is well known that IT failures often lead to significant adverse impact on IT services...
Operating an NFL Football Stadium
The client is one of the nation's leading investment firms. The client had already launched some of their stadium technology infrastructure with minimal monitoring. In order to serve their business...
Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk
Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL)...
Merant Dimensions, ITIL and Change Management
Merant Dimensions is a process control application for change and release management. It establishes a change control framework, complete with process control, checkpoints and approvals, and auditable change records. It...
Service Level Agreement for Security Services
This paper is a service level agreement for security services. A service level agreement (SLA) defines the services, primary jobs, responsibilities of each agency/group, the methods for delivery of support...
Liverpool Implements Business Service Management With Solutions From BMC Software
Liverpool, Mexico's premier chain of department stores, understands that Information Technology (IT) and business operations have become inseparable for retail organizations. Liverpool launched a two-part IT initiative in 2003. One...

