Since the mid-1990s, businesses, governments, and other large organizations have poured billions of dollars into implementing Enterprise Resource Planning (ERP), supply chain, and Customer Relationship Management (CRM) systems to help them re-engineer work processes, eliminate inefficiencies, increase productivity, and drive business change. These efforts have met with varying degrees of success. Clearly, global productivity has risen steadily, and many businesses owe their survival to improvements that would have been impossible without radical changes to business process systems. At Microsoft, the presenters are working to provide a better way. This webcast showcases Microsoft thought leadership in the business applications space, and it explains the business value created by uniting business process management software with personal productivity software.
Did you find this white paper useful?
15 out of 39 users found this white paper useful
Related white papers
July 10th: Just MASH Marketing: The Customer Reference Mashup
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on...
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
With increasing competition in its market, AGA Linde Healthcare - one of the five largest gas companies in the world, realized it needed a solution that would provide deeper knowledge...
Sprint Calls the Shots With Supply Chain Analytics
Sprint is at the forefront of integrating wireline and wireless communications services. For Sprint gaining a greater understanding of purchasing spend-leading to a leaner supply chain-was a top priority. An...
The Multi-Channel Service Revolution? From Call Centre to Profit Centre: How to Unite Communications Channels to Deliver Superior Customer Service and Reduce Costs
Those businesses who ensure their customers can effectively find the information they want online rather than having to investigate further will secure immediate advantage over their slower competitors, not simply...
Electronic Theatre Controls Puts the Spotlight on Excellent Service With PeopleSoft Enterprise CRM
Electronic Theatre Controls (ETC) realized it needed to streamline internal service and sales processes so that employees could deliver a higher level of service to its customers. In its upgrade...
Delivering Superior Customer Service Through Strategic Partnership: Strategies for Solution and Technology Providers
Forward thinking technology and solution providers understand this trend, how this impacts existing business models and what to consider when selecting service partners. They no longer rely solely on their...
BizEd Services Gains a Competitive Advantage With PeopleSoft CRM
In a sluggish economy, businesses look to gain cost savings by optimising the workforce. That's where BizEd Services comes in. In a tight economy, BizEd Services was looking for ways...
