Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents from organizations with 10,000+ employees are using a process framework such as ITIL. By 2009, IDC expects this to grow to 50%.
Next-generation architectures for these tasks bring together an automated approach that addresses key issues such as change tracking, configuration drift management, discovery, and compliance reporting.
This IDC paper highlights what IT organizations should consider when creating a short list for ITIL and CMDB products. Download this white paper to learn how your organization can automate many of these manual, error-prone tasks.
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