Sigma AB delivers IT solutions and consulting services to development-intensive customers around the world, helping them enhance their IT investment and improve their ability to deliver products and services to the market. The company wanted to ensure that Sigma consultants keep abreast of rapid technology developments on an ongoing basis. The challenge was to provide customers with solutions that minimize complexity and directly address business requirements and deliver more cost-effective projects. The company retained Oracle Support services to gain rapid access to technical support 24 hours a day to improve overall level of service to customers and optimized technology solutions, using Oracle MetaLink to access Oracle's global Knowledge Repository and learn new hints and tips.
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