Harris N.A., a subsidiary of BMO Financial Group, is an integrated financial services organization that provides more than one million personal, business, and corporate clients with banking, lending, investing, and wealth management solutions. The challenge was to enhance companywide Customer Relationship Management (CRM) visibility; eliminate downtime of mission-critical CRM applications; and to reduce IT management requirements to optimize and expand CRM applications. The company implemented Oracle's Siebel CRM On Demand to create a highly flexible, reliable, and cost-effective IT application.
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