Harris N.A., a subsidiary of BMO Financial Group, is an integrated financial services organization that provides more than one million personal, business, and corporate clients with banking, lending, investing, and wealth management solutions. The challenge was to enhance companywide Customer Relationship Management (CRM) visibility; eliminate downtime of mission-critical CRM applications; and to reduce IT management requirements to optimize and expand CRM applications. The company implemented Oracle's Siebel CRM On Demand to create a highly flexible, reliable, and cost-effective IT application.
Did you find this white paper useful?
30 out of 50 users found this white paper useful
Related white papers
Microsoft Dynamics? CRM Online
Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning point? The moment when you took your...
Transform CRM Data into Sales: How to Create and Share Advanced Reports for Salesforce.com
In competitive sales, information is power. Gathering customer and prospect data into CRM systems like Salesforce.com is only the first step. Your sales team needs to understand the...
Survey results: The Oxford Index - Demand Trends for Oracle Applications Consultants
Based on a survey sent to managers in the hardware engineering field, Oxford Global Resources has released their most recent index of demand trends for high-end Oracle applications consultants. The...
The Loyalty Connection Secrets to Customer Retention and Increased Profits
Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new...
Delivering Fulfillment Excellence: A Global Survey on Fulfillment Trends and Performance
Fulfillment is a term defined simply as "completion of a sales order" or as elaborately as a process that supplies a product directly from a manufacturing facility to a distributor...
Successful CRM: Turning Customer Loyalty into Profitability
In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find...
The Killer App for On-Demand CRM Multi-Channel Customer Service
In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of...
