The software industry is undergoing a fundamental transformation as traditional, on-premise applications are being replaced with a new generation of Software-as-a-Service (SaaS) solutions. Solutions for customer relationship management, payroll, human resources, and many more are available on-demand with SaaS delivery model. While offering measurable business benefits, these solutions expose companies to vulnerabilities that require a new level of business discipline to mitigate these risks.
THINKstrategies' research has not only been among the first to recognize the widespread interest and adoption of SaaS, it has also identified key issues which SaaS providers must still address in order to achieve mainstream acceptance. This white paper discusses a proven mechanism for addressing these concerns: creating a technology escrow program to safeguard SaaS solutions, and is a must-read for anyone who is currently engaged or plans to engage in an SaaS or ASP agreement.
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