| Publisher | WebEx Communications | ||
|---|---|---|---|
| Format | Date added | 01 Apr 2007 | |
| Topics | Help Desk, ASPs, MSP, Web Services, Service Level Management, IT Reliability | ||
| Downloads | 213 | ||
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, Software-as-a-Service (SaaS) or On-Demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach. See if it's right for you.
Related white papers
Met Office Expands Horizons With Remedy IT Service Management Suite for the Enterprise
The Met Office, headquartered in Exeter, Devon, is one of the world's leading providers of environmental and weather-related services. The challenge was the replacement of an ageing help desk system,...
TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action...
Roche Replaces Remedy ARS With HP OpenView Service Desk
F. Hoffmann-La Roche Ltd. is a leading world-wide healthcare provider. Their IT departments serve over 60,000 users. In order to save time, effort and money, Roche started a global service...
Infineon Improves Efficiencies and Lowers Costs With Remedy
Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Prior to deploying the Remedy applications, Infineon's IT organization did not have a consolidated approach to tracking and managing...
Total Support: Achieving sustainable business growth with a remote support solution
Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it...
BMC Software Case Study: Johns Hopkins Bloomberg School of Public Health
Johns Hopkins Bloomberg School of Public Health supports 5,000 faculty members, staff members, and students with an IT staff of 40 employees. Johns Hopkins needed to replace its current end-of-life...
Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this Webcast,...

