| Publisher | TIBCO Software | ||
|---|---|---|---|
| Format | Date added | 09 Jun 2007 | |
| Topics | CRM Software, EAI | ||
| Downloads | 57 | ||
Swisscom Mobile used TIBCO's business integration software to implement a component-based architecture that integrates several systems, including CRM and billing systems. This loosely-coupled architecture eliminates interdependencies and reduces the number of interfaces, giving Swisscom Mobile a more efficient system with room for further development and new applications. The integration of the CRM and billing systems helped Swisscom Mobile to significantly improve customer service.
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