Itautec is a 100% Brazilian-owned company that provides equipment and services to the banking, commercial automation, and IT industries. The company wanted to strengthen support to field services, especially its technical assistance. The challenge was to adopt materials planning solution that can be implemented in modules, replacing an internal legacy solution that did not allow for sufficient planning variables and increase plant productivity, reducing the time needed to plan material purchases. Itautec implemented a Customer Relationship Management (CRM) system and Oracle's Siebel line of products, reducing customer response time and increasing call service capacity, which fields about 5,500 calls per day.
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